Chatbot vs Live Agent: How to Design the Perfect Handoff
The moment a chatbot hands a customer to a human can make or break the experience. Here is how to design escalation triggers, context transfer and routing.
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Beyond Basic Bots: What Agentic, Multimodal Chatbots Can Actually Do in 2026
Most people still think of agentic AI chatbots the way they worked a few years back. Picture a menu of canned buttons, or a text box that replies “Sorry, I didn’t understand that. Please rephrase.” That version of the chatbot earned its bad reputation honestly. It’s also almost extinct in 2026. What’s replaced it looks […]
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