Give Voice to your campaigns
Venera Connect offers a complete Voice API solution for inbound and outbound customer calls. In other words, you can run voice broadcasts, IVRs, missed call campaigns and call masking from one cloud platform. As a result, your teams reach more people without extra hardware.
Our Services
We take care of
Voice Broadcast (OBD)
First, eliminate language and literacy obstacles by providing tailored and localized content that speaks to your audience in a language they comprehend and connect with.
Voting and Polling
Also, with the PCN or missed call-based feature, customers can participate and register their votes at no cost, providing them with the opportunity to share their opinions or make decisions.
Hosted IVRs
In addition, experience the convenience of an interactive telephony system with our centralized IVR platform. Our platform allows you to create custom or pre-defined IVR solutions for inbound or outbound calls using a 10-digit virtual number or toll-free number (TFN).
Call Masking
Moreover, maintain the confidentiality and security of customer information while connecting calls between multiple parties, without revealing actual phone numbers. Use additional authentication mechanisms, such as a PIN, to ensure privacy.
Audio Conference Solution (ACS)
Likewise, establish a multi-party conference without the need for prior reservations, allowing internal teams, vendors, and customers located in different geographical regions to collaborate seamlessly.
Missed Call
Furthermore, attract budget-conscious customers with the widely used Missed Call feature, offering a Call-to-Action option that boasts high engagement rates, particularly among the primarily pre-paid mobile user base in India.
One Time Password (OTP)
Similarly, mitigate the risk of online frauds by employing Voice OTP for instant one-time password authentication. Strengthen your security measures with two-factor authentication using Voice OTP and use it as a backup mechanism for SMS and other channels.
Feedback/Survey
Plus, improve your customer service experience by providing end-to-end support to your customers throughout their service journey.
Text-To-Speech (TTS)
First, deliver your text messages with a personalized and engaging touch, using a human-like voice and the ability to convert Indian regional languages, enhancing the overall user experience.
Why Choose Our Voice API Solution?
Voice is still the most personal way to reach customers. Moreover, it works for people who cannot read text messages easily. With our cloud telephony platform, you can automate calls at scale. You can read more about the technology in this overview of IVR systems.
- Voice broadcasts: For example, send pre-recorded alerts and offers in local languages.
- IVR: Also, route callers to the right team with smart menus.
- Missed call services: Similarly, capture leads and votes at zero cost to the caller.
- Call masking: Finally, protect customer and agent numbers during calls.
How Our Voice API Solution Works
First, you choose a virtual number or toll-free number. Next, you design call flows or upload your audio. Then, our API connects calls to your CRM or helpdesk. After that, live reports show answered calls, key presses and call durations. To plan better menus, read our IVR menu design best practices.
In addition, voice works well with other channels. For instance, you can follow up a missed call with an SMS or a WhatsApp message. For international calling, see our VoIP solution. Ready to start? Talk to our team today.