Venera Connect is RCS Ready
Rich Communication Services (RCS) is a messaging protocol designed to replace plain SMS with a richer, more interactive experience. In fact, RCS messaging supports images, video, buttons and carousels inside the phone’s native inbox. Notably, Venera Connect Mobile has partnered with Google and Vodafone Idea and is RCS ready. As a result, enterprises can offer an app-like experience without asking customers to download an app.
Our Services
We take care of
Rich Media
For example, share images, videos, maps and more. In turn, customers can review and pick products or services right in the chat.
Branded communications
Also, show your verified brand name, logo and colours. As a result, customers trust your messages and spot them instantly.
Why Brands Choose RCS Messaging
Admittedly, plain SMS is simple, but it is limited to text. By contrast, RCS lets you send branded, interactive messages to the same phone number. Moreover, every message shows your verified sender name and logo. Because of this, customers feel safer and engage more. Additionally, you can learn more about the standard on Google’s RCS Business Messaging site.
- Retail: For instance, send product carousels with “Buy now” buttons.
- Banking: Similarly, deliver secure RCS OTP messages and alerts.
- Travel: Also, share boarding passes, maps and live updates.
- Healthcare: Meanwhile, confirm appointments with one-tap replies.
How to Launch RCS Messaging with Venera Connect
First, we register and verify your brand as an RCS agent. Next, we help you design rich templates and campaign flows. Then, we connect our API to your CRM or app. After that, you track reads, clicks and replies in real time. Plus, if a phone does not support RCS, you can set up an SMS fallback. That way, no customer is missed.
In short, RCS gives you the reach of SMS with the richness of an app. Therefore, it is a smart next step for any brand. To go deeper, read our RCS campaign guide. Alternatively, talk to our team or explore other CPaaS services such as the WhatsApp Business API.
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What can you do with RCS?
Personal Shopper
Provide automated personal shoppers that can assist customers to make personal product decisions
Automate Customer Service
Deploy RCS chatbots to diagnose problems deliver self-help fixes and finalize appointment for on-site/ home visits.
Manage Loyalty
Get customers to sign-up and manage their loyalty relationship. Customers can also redeem their points in the RCS interaction
Customer Instruction
Use video aids to provide step-by-step instructions to customers to install products or services with.
Active Promotions
Deliver promotions along with offers and purchase options. Invite customers to browse options and complete transactions.
Improve footfalls
Provide mobile coupons that are personalized for customers. Mobile coupons can be redeemed at the checkout counter
Interactive Product Catalogs
By incorporating interactive product catalogs into your RCS strategy, you can elevate your customer experience and boost sales.
