Rich Communication Services (RCS) is a communication protocol aimed at replacing SMS messages with a text-message system that is richer and can transmit in-call multimedia. Venera Connect Mobile has partnered with Google and Vodafone Idea and is RCS ready. With RCS, enterprises can now provide a rich app-experience on a messaging interface without customers needing to download your app.
Share images, videos, music, maps etc. Construct engagements where customers can review and select several products or services
These cases are perfectly simple and easy to distinguish. In a free hour, when our power.
Provide actionable buttons to enable purchases, product/ services options, polling etc.
Provide suggested replies that can accelerate customer engagements
Enable customer payments by linking directly to their bank accounts or online wallets
Provide carousels in rich media that customers can browse.
Provide automated personal shoppers that can assist customers to make personal product decisions
Deploy RCS chatbots to diagnose problems deliver self-help fixes and finalize appointment for on-site/ home visits.
Get customers to sign-up and manage their loyalty relationship. Customers can also redeem their points in the RCS interaction
Use video aids to provide step-by-step instructions to customers to install products or services with.
Deliver training content on-demand to employees across diverse locations.
You can extend your e-commerce app to a messaging interaction
Deliver promotions along with offers and purchase options. Invite customers to browse options and complete transactions.
Provide mobile coupons that are personalized for customers. Mobile coupons can be redeemed at the checkout counter
Share brand or product updates with rich personalized multi-media content