Voice has proven to be the channel that most effectively breaks the social, literal, regional and linguistic barriers across geographies along with a deeper penetration in the urban, tier 2, tier 3 and rural population on a large scale. Venera Connect offers voice products and solutions that enables enterprises to leverage our enhanced voice communication capabilities for both their inbound and outbound customer interactions.
Voice communication is an effective way to overcome various barriers and reach a wider audience, including those in rural areas. Venera Connect provides voice products and solutions to help businesses improve their customer interactions, both inbound and outbound. With our advanced voice communication capabilities, enterprises can enhance their communication strategies and effectively engage with their customers.
Eliminate language and literacy obstacles by providing tailored and localized content that speaks to your audience in a language they comprehend and connect with.
With the PCN or missed call-based feature, customers can participate and register their votes at no cost, providing them with the opportunity to share their opinions or make decisions.
Experience the convenience of an interactive telephony system with our centralized IVR platform. Our platform allows you to create custom or pre-defined IVR solutions for inbound or outbound calls using a 10-digit virtual number or toll-free number (TFN).
Maintain the confidentiality and security of customer information while connecting calls between multiple parties, without revealing actual phone numbers. Use additional authentication mechanisms, such as a PIN, to ensure privacy.
Establish a multi-party conference without the need for prior reservations, allowing internal teams, vendors, and customers located in different geographical regions to collaborate seamlessly.
Attract budget-conscious customers with the widely used Missed Call feature, offering a Call-to-Action option that boasts high engagement rates, particularly among the primarily pre-paid mobile user base in India.
Mitigate the risk of online frauds by employing Voice OTP for instant one-time password authentication. Strengthen your security measures with two-factor authentication using Voice OTP and use it as a backup mechanism for SMS and other channels.
Improve your customer service experience by providing end-to-end support to your customers throughout their service journey.
Deliver your text messages with a personalized and engaging touch, using a human-like voice and the ability to convert Indian regional languages, enhancing the overall user experience.
The following features are provided as a part of the hosted cloud call center solution Interactive Voice Response (IVR) – Helps callers navigate to the right agent easily through self-service options. Call Forwarding – Enables agents to seamlessly forward calls to an agent in another department. Call Transferring – Enables seamless call transferring to an agent who is available. Call Conferencing – Cloud contact center solution enables multi-agent call conferencing for faster query resolution. Call Recording – Record all calls for quality checks and analyze agent performance. Skill-based Routing – Transfer incoming calls based on the skill of the agent to resolve queries expediently.
Virtual number is a telephone number that is indirectly associated with a telephone line. These numbers are formatted to forward incoming calls to one of the pre-set telephone numbers. A toll-free number is a number in which the calling party does not bear any cost but the party that has subscribed to the number incurs charges for incoming calls. A toll free number usually starts with 1800 or 800