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Give Voice to your campaigns
Voice has proven to be the channel that most effectively breaks the social, literal, regional and linguistic barriers across geographies along with a deeper penetration in the urban, tier 2, tier 3 and rural population on a large scale. Venera Connect offers voice products and solutions that enables enterprises to leverage our enhanced voice communication capabilities for both their inbound and outbound customer interactions.
Voice communication is an effective way to overcome various barriers and reach a wider audience, including those in rural areas. Venera Connect provides voice products and solutions to help businesses improve their customer interactions, both inbound and outbound. With our advanced voice communication capabilities, enterprises can enhance their communication strategies and effectively engage with their customers.
Venera Connect
Voice Solution
Voice Broadcast (OBD)
Eliminate language and literacy obstacles by providing tailored and localized content that speaks to your audience in a language they comprehend and connect with.
Voting and Polling
With the PCN or missed call-based feature, customers can participate and register their votes at no cost, providing them with the opportunity to share their opinions or make decisions.
Hosted IVRs
Experience the convenience of an interactive telephony system with our centralized IVR platform. Our platform allows you to create custom or pre-defined IVR solutions for inbound or outbound calls using a 10-digit virtual number or toll-free number (TFN).
Call Masking
Maintain the confidentiality and security of customer information while connecting calls between multiple parties, without revealing actual phone numbers. Use additional authentication mechanisms, such as a PIN, to ensure privacy.
Audio Conference Solution (ACS)
Establish a multi-party conference without the need for prior reservations, allowing internal teams, vendors, and customers located in different geographical regions to collaborate seamlessly.
Missed Call
Attract budget-conscious customers with the widely used Missed Call feature, offering a Call-to-Action option that boasts high engagement rates, particularly among the primarily pre-paid mobile user base in India.
One Time Password (OTP)
Mitigate the risk of online frauds by employing Voice OTP for instant one-time password authentication. Strengthen your security measures with two-factor authentication using Voice OTP and use it as a backup mechanism for SMS and other channels.
Feedback/Survey
Improve your customer service experience by providing end-to-end support to your customers throughout their service journey.
Text-To-Speech (TTS)
Deliver your text messages with a personalized and engaging touch, using a human-like voice and the ability to convert Indian regional languages, enhancing the overall user experience.
