Ensure your customers stay informed and up-to-date on your latest product offerings. Enhance their knowledge of your products by providing comprehensive details about new policies and offers.
Keep your customers well-informed while on the move by providing regular updates on NAV (Net Asset Value), policy rule changes, regulatory updates, policy statements, and other important statutory information.
Send timely reminders to customers regarding premium payments, encouraging them to pay on time. Promote desired customer behavior by offering incentives for early or on-time payments.
Ensure your customers never miss their renewal due dates by sending timely notifications for insurance renewals or purchases, policy status updates, premium payment reminders, and more.
Effectively target specific segments with promotional offers and guide prospects to policy-related resources or signup pages. Utilize retargeting strategies based on customer actions and responses, leveraging insights provided by Venera Connect to optimize your campaign results.
Offer supplementary incentives to existing customers to encourage upselling and cross-selling opportunities. Keep them informed about new initiatives and financial schemes to enhance their engagement and provide them with valuable opportunities.
Offer inbound numbers that customers can simply give a missed call to, and receive a callback from your customer care executive. This service can be utilized for lead generation purposes, as well as for efficient customer service interactions..
Establish a secure connection between contact center agents and prospective customers while safeguarding the personal data, such as phone numbers, of your customers, ensuring their privacy and data protection.
Provide customers with a seamless and efficient process to apply for and secure a policy in a single session. Enable them to easily provide personal information, upload necessary KYC (Know Your Customer) documents, receive their new policy details, and make their initial payment, all without the need for any additional interventions.
Empower customers to select or propose multiple insurance options during the customer acquisition process. Offer real-time cost benefit analysis to encourage combo purchases and enable informed decision-making.
Deliver a message equipped with an actionable button, such as “Pay Premium,” that directs customers to a push feed timeline where they can promptly complete their payment. By encouraging on-time payments and minimizing follow-up costs, this approach streamlines the payment process and enhances efficiency.
In case a customer requires support while setting up a new account via Pushfeed Timeline, we can provide a voice bridge to connect them with your call center, enabling them to receive real-time assistance with the account creation process.
Voice-bridge can be used to enable verification calls for many services in banking and securities, where the customer’s phone number is masked to ensure privacy and security.
Offer customers a convenient link to their loyalty page, allowing them to effortlessly access, oversee, and utilize their accumulated loyalty points. This link can seamlessly direct them to either a dedicated webpage or your mobile application.
Enable customers to seamlessly apply for and open various types of accounts, such as savings, current, fixed deposits, and trading accounts, all in a single session. Simplify the process by allowing customers to provide their personal information, upload necessary KYC documents, and receive their new account details promptly.
Customers can easily initiate a fund transfer request using a short code and receive a reply with a link to a Pushfeed Timeline, where they can enter the necessary account details for the transaction. The OTP authentication ensures that the transaction is secure and can be completed in seconds without having to use the bank’s net banking website or mobile app.
Facilitate document uploads from customers for transactional or statutory requirements by sending them a Smart Link message. This link will direct customers to a dedicated Pushfeed Timeline page where they can easily select the relevant document category and seamlessly upload a digital copy.
Collect valuable customer feedback by implementing automated feedback systems at various touchpoints or through regular intervals. Empower customers to rate and provide scores for essential service variables, enabling you to gather insights on their experiences.
Attract prospective customers for your services by streamlining your marketing process, encompassing prospecting, engagement, targeting, re-targeting, and acquisition. Implement automated marketing campaigns that adaptively deliver relevant content in real-time, based on customer interactions and behaviors.